Refund policy

1Before you pay

You can create an account, set up your business and look around before paying anything. A new account is readable straight away and becomes editable once its first payment is approved. That order is deliberate — you can see what you are buying first.

2Cancelling

Stop by not transferring for the next period. There is no cancellation form, no notice to give, and no cancellation fee. Your account stays readable and your data stays exportable after a period ends.

3When we refund

We refund in these cases:

• We charged you twice for the same period, or approved a transfer that was not yours. We return the duplicate in full.
• You paid and the account was never activated. If we did not give you what the payment was for, you get it back.
• The service was unavailable for a significant part of a period through our fault. We refund a fair share of that period, or extend it by the time lost.
• You paid for the wrong package by mistake and tell us within seven days of the transfer, before making significant use of it. We refund the difference or the whole amount.

4When we do not

A period that has started and been used is not refundable simply because you changed your mind partway through — you keep the service to the end of it instead. We also cannot refund a transfer we never received, which occasionally means a transfer that was made but never submitted with its reference. If you think that has happened, send us the transfer slip and we will find it.

Nothing here limits a right you have under Maldivian consumer law.

5How to ask

Write to hello@bilufoiy.com with the transfer reference and what happened, or use the chat button on any page. We aim to answer within two working days and to pay an agreed refund back to the account it came from within seven.

—Who we are

Bilufoiy is operated by OfficeLab Pvt Ltd, in the Republic of Maldives.

• Registration number: C02972023
• Email: hello@bilufoiy.com